Language Interpretation Services Trained to Work with Vulnerable Populations in Niagara & Hamilton

INCommunities (formerly known as Information Niagara) is a leader in connecting residents of Niagara and surrounding areas to essential human services. With geopolitical trends indicating higher numbers of refugees and immigrants assimilating to new cultural environments, demand for providing service to non-English speakers and those with limited-English proficiency is increasing.

INCommunities is a community information centre that has been connecting people to services for over 40 years. Through four programs, including the 211 Helpline, Niagara Community Information Database, Volunteer Connections Program, and Language Interpretation Services, INCommunities is dedicated to its mission of strengthening communities by bringing people and services together.

Interpreters Niagara-Hamilton (INH)
Interpreters Niagara-Hamilton (INH) is a vital community program that offers a point of connection to non-English speakers with local service providers.

Established in 1987, INH is an integral liaison in reducing language barriers between service providers and their clients. In 2016, INH served over 750 clients in various social service sectors, including counselling, social assistance, healthcare, education, legal, and child welfare matters.

INH offers interpretation services in the Niagara Region and City of Hamilton and requires its language interpreters to be trained, certified and to adhere to a code of ethics to work with vulnerable populations, including survivors of domestic abuse. This commitment to ethical standards is foundational to ensure that not only is information being interpreted accurately, but also in a way that respects survivors’ rights to feel safe. INH has a roster of over 90 certified language interpreters in over 35 languages and dialects. INH is constantly growing, and responding to diverse and shifting regional language needs.

Interpretation services are available for individual or group counselling sessions, domestic violence shelters, court preparation and crown attorney meetings, legal appointments, medical appointments, parent-teacher meetings and government services, among other scenarios.

INCommunities is a part of a network of agencies in Ontario funded by the Ministry of Citizenship and Immigration to provide interpretation services for clients who are victims of domestic violence, sexual violence, or sexually exploited through human trafficking. These are major issues in Niagara. Southwestern Ontario accounts for 75% of all human trafficking cases in Canada, and Niagara region statistics indicate that the Niagara Regional Police will spending an alarming 14 hours a day on average responding to domestic violence calls. INH is therefore crucial to represent the voices of non-English speakers, ensuring that no matter what language is spoken, people can get the help they need. If you are a service provider that serves victims of domestic violence, sexual violence, or those sexually exploited through human trafficking, this service is offered at no cost to you.

Let INH be your point of language connection! The services are available 24/7, with an after-hours number for requests outside of the 9:00 a.m. – 5:00 p.m. office hours. To learn more about how our services can support your clients, please view additional material below:

Liz Smith, MA
Intake & Outreach Liaison
INCommunities, Interpreters Niagara Hamilton

Niagara Knowledge Exchange & Community Calendar

2nd Annual Centre de santé communautaire Golf Tournament @ Thundering Waters Golf Club
Jun 30 @ 1:00 pm

Registration Includes:

  • 18 holes with cart
  • Full lunch and steak / chicken dinner
  • Wine tasting
  • $5,000 Hole in one & many other course contests
  • Cigar bar & scotch
  • Free swag bag with gifts and coupons
  • Silent auction – items include four tickets for Ottawa Senator’s game, Toronto Maple Leafs’ players Meet & Greet at Thundering Waters, Air Canada prizes & sweepstakes entry (2 flights to any destination), Mont Tremblant Condo; sleep 6 for 7 nights, and more!

Charitable donation tax receipts will be issued. To inquire and sign up, contact Daniel Pisani (contact information above).

This event is hosted by the Centre de santé communautaire.

Connections First: An Introduction to the Alzheimer Society of Niagara Region @ Alzheimer Society of Niagara Region
Jul 10 @ 1:00 pm – 3:30 pm

Connections First is a new introductory session where people can get connected to the Alzheimer Society of Niagara Region.

Persons with dementia and their partners in care learn about living well with dementia through Wellness and Healthy Brain Strategies, find out why it is important to connect with community services and get support.

Participants have opportunity to explore Normal Aging and Dementia and hear about recommended first steps.

Sessions will be held monthly. Registration is required (see contact information above).

These sessions are hosted by the Alzheimer Society of Niagara Region.

Designing Data Tools for Health Equity and Community Action @ Online
Jul 10 @ 2:00 pm – 3:00 pm

Over the past decade alone, web technology has vastly increased data availability, and community innovators have created new tools for accessing, visualizing, analyzing, and sharing relevant data to advance equity-focused policies and investments.

From local tools like the Metro Atlanta Equity Atlas, which connects local leaders to timely data across eight key areas of community well-being, to national tools like Mapping Police Violence, which provides interactive maps and charts on officer-involved deaths of community members, online data tools are equipping advocates, policymakers, funders, and the public with relevant data to advance health equity and move policy across a range of issue areas.

Join this webinar, live from Portland, for a panel discussion with national leaders who are using and designing data tools to drive health equity and community action.

Featured Speakers:

  • Sarah Treuhaft, Senior Director at PolicyLink (moderator)
  • Nathaniel Smith, Founder and Chief Equity Officer/CEO of the Partnership for Southern Equity
  • Sam Sinyangwe, Co-Founder of Campaign Zero and Mapping Police Violence
  • Julia Sebastian, Research Associate at Race Forward
  • Cat Goughnour, Founder and Principal at Radix Consulting and Right 2 Root
  • Antwi Akom, Co-Founder & CEO of Streetwyze; Co-Founder of ISEEED; Professor & Founding Director of Social Innovation and Urban Opportunity Lab UCSF & SFS

This webinar is hosted by Ecotrust and PolicyLink.

Learn @ Lunch: Quickbooks Desktop Basics 101 @ The Generator at One - 3rd Floor Suite A301
Jul 12 @ 12:00 pm – 1:30 pm

Join Innovate Niagara for lunch and learn how to set up Quickbooks for your small business!

Angie Tellier will be covering the following on the Quickbooks Desktop Module:

  • Company Set-Up
  • Setting up Chart of Accounts
  • Recording Purchases and Sales
  • Tracking Accounts Receivable
  • Tracking Accounts Payable

This seminar is hosted by Innovate Niagara.

Caregiver Wellness: Navigating Your Journey @ Alzheimer Society of Niagara Region
Jul 17 @ 1:30 pm – 3:30 pm

Caregiver Wellness: Navigating Your Journey is a new 3 part series.

The first two sessions present the opportunity for care partners of persons living with dementia to reflect on their current journey, prepare for the next steps and navigate the process.

Part three will focus on keeping connected and will allow care partners to check-in with each other and as well as receive additional education.

Registration is required.


  • July 17
  • July 31
  • August 14

These sessions are hosted by the Alzheimer Society of Niagara Region.

Your Library Just Got Bigger – LiNC Information Session @ Pelham Public Library - Fonthill Branch
Jul 17 @ 2:00 pm – 3:00 pm

Your library just got bigger! Learn more about what LiNC (the Libraries in Niagara Cooperative) is, how you can benefit from it and how to use it.

A second session will be held on July 19 from 7-8 in Fenwick.

This information session is hosted by the Pelham Public Library.

Ontario Student Drug Use and Health Survey Lunch & Learn @ Niagara Region Headquarters - Public Health (Room CE 101 and CE102)
Jul 18 @ 12:00 pm – 2:00 pm

Did you know that 30% of Niagara secondary students have played drinking games in the past 4 weeks? Or that 20% of grade 7 and 8 students don’t always wear a seatbelt while in a vehicle? Find out more with Niagara’s Ontario Student Drug Use and Health Survey results!

During this 2-hour interactive session, you can expect:

  • A presentation highlighting the findings and trends from the 2015 data
  • To receive tools to help you share this data with your colleagues, partners and target audiences, including 11 infographics (some examples shown below) and a report
  • An opportunity to discuss ways you and your colleagues can help impact these statistics

The results will cover information about health-related behaviours, attitudes and beliefs from grades 7-12 students in Niagara. Health topics discussed will include: mental health and addictions, tobacco, alcohol, cannabis, other drug use, physical activity, healthy eating, road safety, head injuries, family and school environments.

Please RSVP to confirm your attendance with by July 4, 2017.

This lunch & learn is hosted by Niagara Region Public Health.


Ontario Trillium Foundation

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